Frequently Asked Questions
GENERAL INFORMATION
What is the return policy?
Return requests are accepted within 14 days from the date of delivery. Please CONTACT US to submit your request and include the reason for your return. Returns sent without prior authorization will not be accepted. CLICK HERE to learn more about our return policy.
When will I get my order?
Every order ships within 5-7 business days (Monday - Friday). Shipping times vary based on selected method at checkout. CLICK HERE to learn more about expected timelines and shipping information.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What if my package gets lost, damaged or stolen during transit?
Our recent partnership with Route ensures that a package protection solution is in place to cover your order if it gets lost, damaged, or stolen during transit. CLICK HERE for more details.
Need to file a claim? CLICK HERE.
Drops of Jupiter Candle Co. is not liable for unprotected orders.
CANDLES & SCENTS
What type of wax do you use?
Our candles are handcrafted with a coconut soy wax blend containing less than 5% food-grade paraffin. This combination creates a clean, slow, and even burn while allowing fragrance to release beautifully.
Where are your products manufactured?
Every product is hand-poured with love for the body, purpose for the mind, and intention for the spirit in Leander, Texas (78641).
How often should the wick be trimmed?
For the cleanest burn, trim your wick to ¼ inch before every light. This small ritual helps reduce soot, ensures an even flame, and extends the life of your candle. Think of it as preparing your candle for its best performance.
Drops of Jupiter Candle Co. is not liable for any damage, injury, or misuse of our products. Please burn responsibly and follow all safety guidelines.
How long should my candle be burned?
For safety and longevity, burn your candle in 4-hour increments maximum. This prevents your vessel from overheating and allows your wax pool to form evenly — giving you the full, intentional burn each candle was designed for.
Drops of Jupiter Candle Co. is not liable for any damage, injury, or misuse of our products. Please burn responsibly and follow all safety guidelines.
Where should i store my candle?
Store your candle in a safe, stable environment — away from curtains, paper, or anything flammable. Keep out of direct sunlight and away from heat transfer surfaces. Always place it where pets and children can’t reach , as wax and fragrance oils may be harmful if consumed. Open flames may be harmful if left unattended.
Drops of Jupiter Candle Co. is not liable for any damage, injury, or misuse of our products. Please burn responsibly and follow all safety guidelines.